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JOSS has policies to cover all aspects of the service. The following brief summaries may be of particular interest. For more information, full details of these and all of the other policies and procedures are available to view at any time at JOSS, or we can provide you with a copy on request.
JOSS aims to create an environment free from bullying behaviour, harassment and discrimination. Our aim is to promote positive behaviour and ensure that all children are provided with love and care, security, the freedom to make their own choices, a positive self-image, suitable adults as role models, consistency in their treatment, boundaries to behaviour, as well as opportunities for self-expression and opportunities for learning. Positive behaviour will be encouraged and praised, and children and young people will always be shown respect. Individuality is encouraged and children are taught by example. Staff will always challenge negative/bullying behaviour or discrimination and will explain why such behaviour is unacceptable. Our Promoting Positive Behaviour Policy, JOSS Rules, and Policy on Anti-Bullying give more details.
Staff will walk children in a safe and orderly manner along the designated route to and from school. Walkers and children are at a ratio of 1:10. Parents are asked to remind children in the morning that it is a JOSS day for them. Our Arriving, Departing and Security procedures give more details including the emergency procedure which will be put into operation should a child who has been booked not arrive at the designated collection point at the close of school.
In order to ensure that children remain safe, and to continue to promote free choice and movement within the premises, detailed procedures are in place to ensure that only authorised persons and parents or carers collecting children from JOSS enter the church during JOSS opening hours. The main door will remain locked and parents are asked not to answer the door or allow their children to do so. There are procedures to ensure that areas where adults who are not JOSS staff members and JOSS children could potentially meet are monitored. Children must be signed out of the service by a designated adult. The parent/carer who would normally come should advise when one of the other signatories is collecting a child. Under NO circumstances will a child be allowed to leave JOSS unless with an authorised adult. Regular fire drills are carried out throughout the year to ensure that all children at JOSS are well-versed in the evacuation procedure. Full details are contained in our Fire Safety procedures.
Staff are instructed to refrain from using their mobile phones for personal use during working hours. On the annual registration form parents are asked to give consent to their child’s photograph being taken for use in JOSS publications, on the website and for display within JOSS. Staff members will take photographs on their own phones for these purposes and at 5.45pm each day they will send their photos via WhatsApp to a designated phone which is held in the JOSS office, Anniesland Road and then delete them from their own phones before they leave the building. The assistant manager will then download the images to the JOSS laptop.
Staff also use their phones to disseminate information via a staff WhatsApp group.
Through our staff training and partnerships with parents, JOSS promotes the safety and security of all children and ensures that they are free from exploitation and abuse. Our child protection procedures meet the national guidance on child protection.
All children are welcome at JOSS. We are committed to promoting equal opportunities and all children within our care will be treated with equal respect irrespective of class, ethnic origin, gender, race or religion. We are also aware that some children have additional support needs (ASN) which can be long or short term, and/or physical disabilities that require particular support and assistance. The policies, procedures and practices of JOSS in relation to children with ASN and/or physical difficulties are consistent with current legislation and guidance including the Equality Act 2010. JOSS believes that by identifying individual needs and taking proactive steps alongside parents/carers and other statutory professionals or agencies, all children should be able to play a full, active and equal part in JOSS activities. Please see our Equality, Diversity and Inclusion policy for more details.
JOSS will offer play centred activities that offer children rich and stimulating experiences, alongside opportunities to explore, experiment, plan and most importantly, make decisions for themselves. The staff team will recognise and take into account the differing ages, interests, backgrounds and abilities of the children. JOSS is committed to the National Play Strategy and Glasgow’s Play Strategy and is guided by the Play Principles. Further information is available from the staff team and in our Play Policy.
JOSS is committed to provide opportunities for users to express any concerns effectively and to value the opinions expressed. We welcome your input, and any complaints or comments will be recorded, whether formally or informally made, and dealt with promptly and efficiently. We will supply the Care Inspectorate with information on our response to any complaints. Users also have the right to complain directly to the Care Inspectorate.
You can write to them at:
Care Inspectorate Headquarters
Compass House, 11 Riverside Drive, Dundee, DD1 4NY
Tel: 0345 600 9527 between 09:00 – 16:00, Monday to Friday
Or email at concerns@careinspectorate.gov.scot
Our inspector is called Lorraine Barr, who can be contacted via the above. More information on the Care Inspectorate can be accessed at Complaints (careinspectorate.com).
Further details are available in the JOSS Complaints Policy document.